as good as new

HIRING TERMS AND CONDITIONS

RENTAL POLICY

Browse our stylish collection in our as good as new category for products you would like to borrow and add them to your cart. Your borrowed items will be carefully packaged and collected by you in as good as new condition. You are able to receive your borrowed items 3-5 business days before your event. Keep your borrowed items for up to 7 days for your event. Pack everything in the original packaging it came in and return.

BOOKING AND PAYMENT

Goods must be booked at least two weeks (14 days) in advance.

A 50% refundable deposit is required to confirm your booking. This deposit is required for all goods and must be paid one week (7 days) prior to the function to secure your booking.

Your booking is only confirmed on receipt of your written acceptance of quote via e-mail or fax, together with your proof of deposit payment.

Deposits received will be refunded directly into your bank account once the goods have been checked; within 1 week of return.

Payments to be executed via electronic transfer before collection.

No cheque deposits accepted, because of the 14-day clearing period.

The balance due must reflect in the account 2 days prior to your party.

Should your party be booked during the same week of the party, full payment is required.

Prices are only valid for 30 days from date of quotation.

COLLECTION AND RETURNS

We do not deliver hire goods, these must be collected and returned to our premises by the customer. When you're ready to borrow an item, simply browse our site and make your selection, the item is then packaged ready for you to collect from our store. When you're ready to return the items, place the goods in the packaging supplied, and we return to our store.

We do not set up any of the goods; full instructions will be provided/forwarded if necessary.

Goods can be kept for up to 7 days for your event. After which, a 10% late fee per week will be charged. Return time for party goods will be discussed on collection, to avoid additional charges being incurred.

CONDITION

We hope you care for our goods as if they were your own and that the goods are returned in much the same way they were received . We understand that there will be everyday wear or tear and there is no additional fee assessed in these instances. However, if the goods are abused, broken beyond everyday wear and tear or lost, your account will be charged a reasonable repair or replacement fee if optional. Some items, however, are not easily replaceable and a fee, up to full retail replacement, may be charged.

All goods must be packed and returned at point of collection.
Crockery, cutlery and glassware must be washed after use and stacked in boxes provided.
Fabric to be placed in bag(s) provided, no laundering required.

Please advise should you wish to do any crafts as paint etc may damage the material.
Please take care when using candles and sparklers as these damage the tablecloths and covers and will be charged for at a full replacement value.
Any table cloths returned in mildewed conditions, heavily stained with candle wax, wine, etc., torn or cigarette burned, will be charged for at a full replacement value or if it can be salvaged a cleaning fee will be applied and deducted from the deposit.
Outdoor equipment must be placed under cover in rainy weather; damaged goods will incur additional charges.
Any goods lost, damaged or broken will be billed at full replacement value and is payable immediately.

AVAILABILITY

Our themes and accessories are subject to availability.
You will be able to collect your items 3-5 business days before your event date.

CHANGES OR CANCELLATION

Orders can be cancelled in full without charge up to 5 business days before the scheduled event date. Orders cancelled in full after that time will be subject to full rental charges.

Changes to orders can be made at any time up to 14 days before the scheduled event date.

CONDITION

All of our items are either brand new or in "as good as new" condition. We have very high standards at In Good Company. Each item goes through a process of quality control before we allow it to be hired by one of our customers.

PURCHASING

Many of our rental items are available for purchase. Simply visit our online shop www.ingoodcompany.co.za/goodies. If the item is not featured there, please email us at contactus@ingoodcompany.co.za or call 079 041 8927.